Ushuaia Ibiza Beach Club, Playa d'en Bossa

I have stayed here twice (for my 40th birthday and with my boyfriend who became my fiancé that holiday) and we about to come back this summer for our honeymoon because we love it so much. We had fabulous service and the breakfast is to die for if you can make it down for breakfast. The music is of course awesome, the rooms are the perfect party pad and we cannot wait to come back this summer. One of our favourite places on the planet! Yes it's expensive but you get what you pay for. Roll on July 2022!!

I planned a vacation for a long time after finishing medical school and starting as a doctor. I wanted to celebrate. I unfortunately got COVID shortly before my stay at this hotel and was very sick. Not only did the hotel refuse to cancel my hotel with any refund but they were terrible at communication. I called their customer service line 6 days in a row, multiple times a day without any reply. They did not reply to most emails and very unhelpful when they did. When Expedia tried to call and reach them multiple times a day to show them my COVID test and talk, they hung up the phone and did not interact with them. This service is the height of unprofessionalism and poor communication and customer service skills. The only option they gave me is to attend my reservation with COVID. If I followed that, I would put everyone at risk of getting sick and catching it on vacation. I will never do that but the hotel will, which is a testament to how little they value their guests. Now I lost all my money and my vacation for an emergency. Would never recommend this hotel to anyone if you expect strong communication and customer service