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Franz Carl Weber Geneva reviews
Multi-story toy store with thematically arranged sections. From high tech, to board games, plush animals to model building. Swiss store chain over 100 years old.
Multi-story toy store with thematically arranged sections. From high tech, to board games, plush animals to model building. Swiss store chain over 100 years old. more »
This one is as big as it can get. Great big toy store in a very good upscale market. I went there to shop for my 5 month old daughter. There were many options especially in the musical book section...
This one is as big as it can get. Great big toy store in a very good upscale market. I went there to shop for my 5 month old daughter. There were many options especially in the musical book section... more »
Franz C W will get no stars from me after today's experience. Their staff doesn't know what good service is. I bought expensive lunch box and bottle for my daughter of fancy brand Sigikid at your store for 5 months ago. I chose the product because the producer gives so called "whole childhood guarantee"-7 years. It was expensive but I liked the idea to have so good guarantee. Last Friday, 5 months after the purchase, my daughter came from the school with her bag full of water, piece of the plastic lock of the Sigikid bottle got broken and the bottle was leaking. I used my time over the week-end to dry and iron her new schoolbooks, some folders were completely destroyed. Today, I took the receipt and the guarantee slip and went to your store, hoping that the bottle would be replaced without discussion. The women at the counter first told me that I could indeed choose a new bottle but then changed her mind and said that she is sending the plastic lock from the bottle to the producer to be repaired and that only this part of the bottle will be changed. She also said that this may take a couple of weeks for me to get the old bottle with new lock back. I find it ridiculous that after all trouble I had with the leaking bottle, I have to wait indefinite time for it to be replaced. This effectively mean that I have to buy a new bottle for my daughter to take to school. What is the point of the 7 years guarantee ? I paid for a quality product but it appeared to be poor quality, the guarantee is also questionable and I have to make multiple visits to the store, wasting my time to get this product replaced. My daughter is 6 years old and your would have me as a customer who purchase toys and presents to endless kids birthdays for many years ahead. This is unlikely now, I will rather go somewhere else. I think you should really teach your staff how not to loose a good customer like me over a bottle that cost chf 16 and probably cost chf 5 for you at purchase.
Love this store... great toys and activities... bit disappointed with my last purchase for my son. The airplane I got was the last one and the person helping me packed the toy back in the box but with one less engine. We didn't realize it until he opened his present a week after the purchase. I took a picture before the airplane was wrapped and I could now see the missing engine... just going to give the benefit of doubt to the staff that she didn't notice the missing engine as well. But still great store... love the people and products.
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